SIB Rewardz is our endeavour to reward our Debit Card holders for using their South Indian Bank Debit Card to pay for products and services.
SIB Rewardz customers will get rewarded with points for every transaction they make using their Debit Card, Mobile Banking and Internet Banking. The value of each point is 25 paisa.
These Reward Points can be used to redeem a wide range of products and services like merchandise, movie tickets, mobile/DTH recharge, airline tickets, hotel booking and much more. The more you transact, the more you get rewarded!
As a customer of SIB Rewardz, you are automatically enrolled in the Ind Advantage Program. You will accrue Reward Points on using SIB Rewardz services. All you need to do is activate your account by visiting https://sibrewardz.com/.
Follow these steps to activate your account:
- Visit https://sibrewardz.com/ and go to the “New User” Option
- Enter your SIB Rewardz Membership number/ Debit Card Number
- Enter One time password (OTP) received on your registered mobile number
- Verify your personal details and start redeeming.
As long as you have a valid South Indian Bank Debit Card, you can join SIB Rewardz.
Yes, if you hold an South Indian Bank Debit Card, you automatically become a member of SIB Rewardz.
Chhibber House, 2nd Floor,
Sakinaka Junction, Andheri-Kurla Road,
Andheri (East), Mumbai – 400072, India
You can call us at 1800-108-8757 between Monday To Saturday (9 AM to 6 PM) to get more information about SIB Rewardz. We ensure to help you in the best possible way.
Please visit the ‘My Account’ page to check your SIB Points. Once you login on the South Indian Bank website your Points will also appear on the top left corner of the site.
Yes, a monthly statement will be sent to all South Indian Bank Debit Card holders on their registered e-mail IDs. You can also log into the SIB Rewardz website with your login details to view the statement.
Please note: You must register on SIB Rewardz to view your statement on the website.
The SIB Rewardz Customer Care number is 1800-108-8757.
If you are not able to log in, please follow these simple steps:
- Refresh the web page by either hitting the F5 key or the refresh button on the tools menu.
- If you do not get the web page again, press CTRL+ F5 and try again.
- If you are still not getting the web page, please make sure the web address or
- URL is https://sibrewardz.com/ and your internet connection is working.
You are automatically enrolled in the SIB Rewardz program if you are South Indian Bank Debit Card holder. However, if you do not want to subscribe to the program, you can choose not to register your membership. If you have activated your membership and would like to unsubscribe, please contact our customer care at 1800-108-8757 and we would help you further.
Please refresh your page and check your internet connection.
Click on forget password link and enter your user id. You will get the option to reset your password.
You earn SIB Rewardz Points on paying with your South Indian Bank Debit Card at Point of Sale (offline store) and on e-commerce portals.
You can earn SIB Points anywhere in India by making payments using your South Indian Bank Debit Card.
SIB Points awarded by the bank are valid for a period of 36 months or 3 years excluding the month of accrual. Additional points earned at Partner Stores are valid for a period of 12 months or 1 year excluding the month of accrual.
Value of 1 SIB Point = Rs. 0.25
You can redeem your SIB Points for a wide range of products across categories such as apparel, electronics, jewellery, home décor, kitchen appliances and for services such as movie tickets, air tickets, mobile/DTH recharge & more.To redeem log on to https://sibrewardz.com/ or call SIB Rewardz Customer Care at 1800-108-8757 (Monday To Saturday (9 AM to 6 PM)).
Yes, you can combine SIB Points and cash for redemption.
Please restart your computer/ Log in to web page and check 'My Request' page. If the redemption request is complete, it will reflect under My Account.
You must have a minimum of 200 SIB Points in your account before you can begin redeeming your points. You can then redeem as many SIB Points as you want for products and services on https://sibrewardz.com/.
Yes, you can book domestic as well as international flights on https://sibrewardz.com/.
Yes, you can redeem SIB Points for up to 9 passengers at any given point of time.
Yes, you can book one infant per adult on SIB Rewardz. The age of infant must be below 24 months on the date of travel. Make sure you carry valid proof-of-age documents at the time of check-in. The infant is not awarded a seat on the flight and has to travel with the accompanying adult.
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that replaces the hassles of a paper ticket. When you purchase an e-ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you - along with a valid photo ID - to the airline counter when checking in for your flight.
We're really sorry for the inconvenience. In some rare cases, we do not receive the response from the payment gateway on confirmation of payment. In such cases, we would automatically refund the amount charged to your debit card within 15 days. We suggest that in such cases, you book your trip again.
The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold by the time you complete your booking. Therefore, to minimize the chances of booking failures, we check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refreshing the search.
We'll send you an SMS (to Indian numbers only) and an e-mail to confirm your flight booking.
Yes, you can easily gift airline tickets to friends/family. However, you need to make the booking in the name of passenger(s) who would be travelling. Please note that air tickets are non-transferable.
There is no minimum timeframe for redeeming your SIB Points. You can redeem your SIB Points for a flight departing on the same day.
You can check-in in three ways. Some of the airlines provide a web check-in facility, where you can select your seat, get your boarding pass online and print it. If you use this facility, you will have to approach the check-in counter to drop your baggage.
You can also check-in using tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at the airline’s check-in counter for issuance of boarding card and for baggage drop. Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.
Yes, you do. Some airports don’t allow you to enter without a printout of your e-ticket, so be sure to carry one with you. If you've forgotten to carry your e-ticket printout, you can contact the airline ticketing counters at the airport to issue a duplicate itinerary receipt.
No, we do not issue paper ticket.
Yes. The airline and airport authorities may or may not check your ID proof but we strongly recommend that you carry a government-issued photo-ID proof with you whenever you fly.
Please contact the airline directly or visit their website for accurate details regarding baggage limit.
Sorry! We do not allow child below 12 years to be booked individually. Please contact your airline to create the booking of child directly with them.
You can call us to check if the airline you’ve booked with entertains change-of-name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re-book the ticket.
Just call SIB Rewardz Customer Care at 1800-108-8757. Give your Booking Ref No. We'll find out if your airline supports title change and if it does, we'll pass on your details to them. If the airline doesn’t allow title change, you'll have to cancel and then re-book the ticket with the correct title.
In most cases, you will need to change terminals in order to board your connecting flight. Often the terminals are quite distant from each other and you'll need to set aside some extra time to walk from one terminal to another.
Please make it a point to enquire about your terminal as soon as you arrive at the airport, since gate numbers and terminals can change at the last moment.
If you're concerned that you may not have enough time between your flights, please contact SIB Rewardz Customer Care at 1800-108-8757. They’ll tell you the duration of your transit and how long it will take you to go from one terminal to another.
Yes, you can book tickets for infants and children on SIB Rewardz. However, we do not yet book tickets for unaccompanied minors. When booking international flights for infants, please keep these points in mind:
- Every passenger (including infants and minors) requires a valid passport.
- Infants and children must be accompanied by an adult at least 18 years old.
- You can book no more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant.
- The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare.
As a child under 2 years of age does not legally require a seat to fly, it's really up to you to decide whether the infant should have a seat or no. Which is the reason why the cost of a ticket for an infant is different from the cost of a ticket for a child who is more than 2 years old (children over the age of 2, however, must have their own seat). To book a seat for an infant, please select child at the time of search and the cost will be provided.
Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked-in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked-in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in. Please check with your airline.
Sorry, SIB Rewardz website currently does not support this feature. Please contact the airline directly.
Sorry, SIB Rewardz website currently does not support this feature. Please contact the airline directly.
Cancellations are not permitted for flights redeemed through SIB Points only.
You will need to check with the airline with which you have booked your seat(s). Delays/cancellations are governed by the respective airline policies.
Yes, you can redeem SIB Points for up to 6 passengers at any given time.
Yes, you can easily gift bus tickets to friends/family. However, you need to make the booking in the name of the passenger(s) who would be travelling. Bus tickets are non-transferable.
No, you can book any time before your journey. However it is advisable to plan your reservation at least 24 hours prior to departure.
Once booked, the bus tickets are non-refundable, non-changeable, and non-transferable.
You need to check with the bus operator with whom you have booked your seat(s). Delays/cancellations are governed by the respective bus operator policies.
After completion of your transaction, you can directly print your tickets by clicking on the 'Print Ticket' link provided on the 'Redemption Request Confirmation' page. Please carry this print-out with you when travelling. Also, please ensure that you carry a valid photo ID, which states your Date of Birth as provided while making the booking request on the internet.
No, you will not be eligible for any refund in this case.
The luggage restrictions vary from operator to operator. On an average 20 kg per person is the usual allowance. Luggage being carried for commercial purposes will be charged separately.
Yes, you have the choice of re-selecting/changing your seats at every step of the transaction till the time you make a payment.
You are permitted to book a maximum of 10 movie tickets per transaction.
Once a booking is confirmed, you will receive an e-mail and an SMS stating the same.
Sorry, it is not possible to replace or refund movie tickets once they have been booked.
Sorry, it is not possible to change your seat(s) once they have been booked and confirmed.
No, it is not possible to change your movie tickets for different show timings once they have been booked and confirmed.
No, as per government regulations, once a ticket has been paid for, it is deemed as sold, and therefore cannot be replaced or cancelled.
You must redeem your points at least 4 hours before the show timing. For example, should you wish to go for a movie show at 11pm on the 15th of April, you must redeem your points and make your booking request by at least 7pm on the 15th of April.
Once your booking is confirmed, you will be required to take a printout of your booking confirmation and carry it with you to the box office at the cinema. Your movie tickets will be at the box office, and on request, they will be handed over to you.
Your reward merchandise will be delivered within 30 working days.
Should this occur, we will attempt to deliver the product on the next business day once again. Kindly assure your availability.
In that case, please call and report the same to Customer Care on 1800-108-8757 within one business day of the delivery of the product.
In such a scenario, we request you to please call Customer Care on 1800-108-8757 within one business day from the delivery of the product and report the same. We will replace the item.
Please call our Customer Care on 1800-108-8757 before your redemption request is processed in order to change or cancel your redemption order.
Yes, SIB Rewardz allows its customers to recharge their pre-paid mobile phones or their DTH accounts using their SIB Points.
A request can be invalid on account of the following reasons:
- Invalid subscriber ID/mobile number.
- Using a post-paid mobile number instead of pre-paid.
- Subscriber ID/mobile number which does not pertain to the list of mentioned operators.
- Incorrect/unacceptable recharge value.
Once the recharge is completed, you will receive a confirmation message from the operator as well as a mail from https://sibrewardz.com/. In case of non-receipt of confirmation message, please check the talk-time/viewing limit of your mobile phone service. If the account balance does not increase, please contact our Customer Care desk on 1800-108-8757 with the details of mobile number, time and date of recharge, recharge amount and the Order ID mentioned on your receipt. You can register a complaint with our customer service desk on 1800-108-8757 within 7 days from the date of your recharge. No complaint can be registered after 7 days.
Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you’ve booked.
When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of persons in your search.
We'll send you an email and SMS confirmation for your hotel booking.
No, you don't. You can also contact the hotel directly if you prefer. However, it may take upto 12 hours for the booking to reflect at the hotel.
If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within 30 minutes, let us know at email@example.com or contact SIB Rewardz Customer Care at 1800-108-8757 and we'll send you your confirmation details.
If you don't receive an email after making a reservation, it could be that we have the wrong email ID in our system or your Internet Service Provider blocked the email assuming that it was spam. Check your spam folder and add our email address - firstname.lastname@example.org - to your address book so that it doesn't get filtered out next time. In the meantime, contact SIB Rewardz Customer Care at 1800-108-8757 so we can send you an email confirmation. Please keep the following information ready so that our customer care executive can assist you.
- The name with which the reservation was made
- The hotel name and location (city)
- The check-in/check-out dates
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day.
Typically, the hotel check-in time is after 2:00 pm (local time). Check with your specific hotel for its exact check-in time.
Since your reservation is guaranteed with a debit card, the hotel is obliged to hold your room till 7am, the day after your planned arrival date.
If you know you're going to arrive early at your hotel, contact our Customer Support Team. We'll do our best to accommodate your request, but it’s ultimately subject to the terms and conditions of the hotel.
Log in to your SIB Rewardz Account with your User ID and password. Once you successfully login, go to "Transaction History" under "My Account" to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Ref No. In case you do not want to log in, please contact SIB Rewardz Customer Care at 1800-108-8757 so we can send you the receipt. You will need to provide your Booking ID and your email address given at the time of booking to retrieve your booking details.
Hotel cancellations are not permitted for bookings made through SIB Rewardz.
SIB Rewardz treats modification of hotel bookings as cancellation with a new booking. You'll have to cancel your existing booking and make a new one. Please contact SIB Rewardz Customer Care at 1800-108-8757 for more details.